During the first 30 days, if you decide TotalAV isn't for you, we'll refund your subscription fees in full. Money-Back Guarantee We're so confident that you won't want to leave TotalAV, we'll give you your money back if you do. Following text copied from their web site. I have therefore lost approx Euro 70 for having to deal with this company, and getting nowhere. I have not heard anything further from them since last week. I told him that according to their web site it was 30 days, and I wanted my full refund. I asked why, and was told that I had opened the account more than 14 days ago, therefore, I was not entitled to a full refund. After I had stated I wanted them to cancel my contract immediately, the agent told me that he had cancelled it and I would get only a small portion of my subscription refunded. I tried this numerous times, and it did not work, all you do is go round in circles, and eventually end up back at on line C.S. The on line chat simply kept telling me to follow the link they had sent me to cancel. on line to explain that I was not at all satisfied with Total AV and wanted to close my account, and as I had only had the security program just over 14 days, I expected a full refund as stated on their web site. I spent hours both on line and trying to contact customer service by phone. Just to keep people informed of what happened to my efforts to cancel my account and get a full refund. This review is a follow up to one posted a few days ago. This review is a follow up to a recent post
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